All tickets issued by Rex are electronic tickets, or "e-tickets". Passengers are advised to read the terms and conditions and fare rules which are found on the “e-ticket”.

Identification

At least one piece of identification must be produced at check-in to claim the ticket, as outlined below.

Photographic ID

• Passport
• Current drivers license
• Current state/federal government department issued employee ID card
• Valid airline issued employee identification card
• Valid cards issued by Airport Authorities and Civil Aviation Safety Authority (CASA)
• Valid identification cards issued by Government Business Enterprises

Non-photographic ID

• Valid state/territory or federal government issued entitlement card, such as a pension card providing the document includes a signature
• Cards such as Medicare cards, which do not have a signature are not acceptable

Children and Infants

Children and infants are required to have the same identification as outlined above. However, exceptions from these requirements are extended to:

• Children and infants travelling with an adult
• Children and infants travelling as part of an organised group

For group travel, the adult responsible for and travelling with the group is to present a letter from the relative organisation which includes the name, date of birth and sex of the responsible adult plus the names, dates of birth and sex of each of the children.

 

Contagious Diseases

In accordance with Civil Aviation Orders and the duty of care to protect both passengers and crew, Regional Express will not carry passengers with a contagious disease while they are in the infectious stage.

A medical certificate or letter from a physician stating that you the passenger is "not suffering from a communicable disease at the contagious stage" is required before travel can be approved for the following contagious conditions:

• Chicken pox
• Shingles
• Hepatitis A
• Measles
• Mumps
• Rubella (German Measles)
• Whooping Cough (Pertussis)
• Tuberculosis