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When will a credit card surcharge not apply?
There is no surcharge imposed for bookings
with cheque/cash
payments.
When do I receive my Tax Invoice?
If you book through the internet, a PDF
file will be emailed to you within 48 hours after you have completed
your booking.
If your booking is through a travel agent, the
travel agent will be responsible for furnishing you an invoice.
For bookings via our call centre, we could fax or email you a
copy of the invoice if requested at time of booking.
REX recommends that you keep your Tax Invoice
as additional requests will incur fees.
What if I need a replacement Tax Invoice?
A charge of $33.00 per invoice will be
incurred for all additional Tax Invoices.
What if my ticket is paid at a Travel Agent?
Please refer back to your Travel Agent
for all requests.
What does it mean to reissue my ticket?
Any changes which are made to the ticket
will require your ticket to be reissued.
All reissues incur an applicable admin
fee per flight sector as stated in the
fare
rules. Name changes are not permitted
Rex Net.
When
redeeming my Reward Flight, what charges will I incur?
From
Monday 16 October, any redemption made through
your Rex Flyer Consultant on 1300 665 010
will incur an administrative fee of $21 (GST
incl.) plus applicable taxes and charges.
To avoid this fee, you can redeem online.
Applicable tax & charges apply for both phone
& online redemption.
What
if I need to change my Rex Flyer
Reward Flight?
Any changes can be made to these tickets
with a fee of $22.00 per change. Changes
must be made at least 48 hours in advance.
Please check your account regularly - as
reward flights expire after 6 months and cannot
be reinstated.
Please note
our Rex Flyer department operates from
Monday to Friday, 9am to 5pm. You may
email membership@rex.com.au during
non-operational hours to log your request
and it will be responded to during operational
hours.
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