How to Make Bookings once you've registered.

You can make a booking straight away by either logging on to www.rex.com.au/travelagent and signing on with your account details
OR entering via the www.rex.com.au and clicking on the "Travel Agent" link available to you from the "Book Flights" section.

Don't forget to log in!
Only online bookings made while you are logged on to your account will be credited towards your sales incentive entitlement.

You are now able to keep track of each consultants online booking through our Agent booking system. Please don't forget to place your consultant name for each booking in the field provided.

How to Change Bookings

You can make changes to a booking by contacting our Customer Contact Centre 13 17 13.

Find out Customer Service hours >>

How to Amend Booking

If you wish to amend booking through the Rex website, just log into www.rex.com.au/travelagent and then click on
CURRENT BOOKINGS tab. From the booking list click on Amend Booking link to amend abooking. We are offering a promotional rate for all amendments successfully made online. This promotional rate will not be applicable if your online transaction is not successful for whatever reason and you will have to pay the full rate for changes made through the call centre.

How to Pay

We are a ticketless airline and all bookings made with Rex are instant purchases. Bookings can be paid by credit card. Unfortunately, bookings will not be held pending payment. Below is a list of acceptable credit cards for payment of bookings:
AUD$: Visa, Mastercard, Diners or American Express

How Do I Receive Sales Incentive Payments?

Australian Agents
If you have nominated an Australian bank account, your sales incentive payments will be directly deposited into your nominated bank account on the last working day of each month.

International Agents
You will receive your sales incentive statement online via the agent website. Payment will be processed when you have exceeded AUD$125 in sales incentive payment. Only then the amount will be processed to your nominated bank account by way of telegraphic transfer and converted to your local currency. This transfer which will incur a AUD$25.00 bank fee and will be deducted from the payment. If your sales incentive payment for the month is less than AUD$125.00 we will hold the payment for you until the following month or until you exceed AUD$125.00.

How Do I Make Account Related Enquiries?

All communication to agents will be through the email address you have nominated at the time of registration. To change your registration details at any time, please click on the "Change Details" button available to you when you've logged onto the agent website.
Please note that any alteration/correction will be amended on the following month's statement. Once your Agency account is operational, any questions or issues relating to your statement should be directed to RESERVATIONS@REX.COM.AU .

Where do I find my account statement?

You will be able to view all statement of all online transactions that you make with Regional Express via www.rex.com.au/travelagent. Statements will be downloadable when you've become an official registered Rex agent. The online statement for each booking will display the Agent Name, Booking Reloc, Date of Booking, First Passenger Name, Net, Commission, GST, Total.

What Are Rex Terms and Conditions of Carriage?

For full information on Rex Fares Conditions and associated terms and conditions of carriage, follow the link Terms and Conditions of Carriage. At the time of booking, a copy of the electronic invoice including "The Terms and Conditions of Carriage" must be supplied by you to your client.